Techtwins Infoservices is an inbound and outbound business process outsourcing provider. We combine unrivaled expertise and capabilities across industries and business functions to transform how business operations perform.
As a leading business process outsourcing provider of customer management solutions, we are committed to delivering an outstanding customer experience with every single interaction. Not most interactions — every one. That standard shapes how we hire, how we train, and how we measure ourselves.
Our company believes customer experience is the key to establishing lasting value for both businesses and their customers. We deliver on that belief by creating integrated platforms that unify multiple customer channels with the process support behind them — one system, one quality standard, no gaps for customers to fall through.
These platforms enable us to consistently build and deliver stellar service across channels and locations across the globe — for local businesses and multinational enterprises alike.
Values only matter when they change decisions. These four change ours daily.
Customer Experience First
We believe customer experience is the key to establishing lasting value — for businesses and their customers alike. Every process we design starts from the customer's side of the interaction.
Passion & Commitment
Collectively, we share a passion and commitment towards meeting every specific and unique requirement of our clients. Generic playbooks don't survive first contact with a real business.
Fresh Thinking
Outsourcing shouldn't mean outdated. We bring new approaches to strategy and operational performance — challenging how things have always been done when there's a better way.
Consistency at Scale
Our integrated platforms enable us to build and deliver stellar service across channels and locations around the globe — the same quality bar, everywhere, every time.
Integrated Platforms
We create integrated platforms that include multiple customer channels and process support — so voice, chat, email and back-office operations work as one system, not silos.
Cross-Industry Expertise
Extensive, hands-on experience across telecom, BFSI, healthcare, e-commerce, technology and more — expertise we bring to every new engagement from day one.
Local & Multinational Reach
From ambitious local companies to multinational enterprises, our delivery model flexes to serve clients wherever their customers are.
A discovery call costs nothing and usually surfaces two or three improvements you can make whether you work with us or not.